1. Introduction
This Privacy Policy explains how gbk76 ("we", "Platform") collects, uses, stores, discloses, and protects your personal information when you use the gbk76.vu website and our mobile app. We understand that privacy is deeply valued, and we are committed to protecting your personal information to the highest security standards.
By using the gbk76 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
This Privacy Policy is part of Terms and Conditions gbk76 and shall be read together with it.
2. Information We Collect
Gbk76 collects various types of information depending on how you interact with our platform. Below are the main categories of information we collect:
2.1 Information You Provide Directly
- Registration information: Full name, date of birth, email address, phone number, and password.
- Identity verification documents (KYC): A copy of your MyKad or passport, proof of address, and payment method details.
- Financial information: Bank account number, e-wallet details (Touch 'n Go, GrabPay, Boost), and transaction records.
- Support communications: Live chat conversation records, emails, and any feedback you send to us.
2.2 Information Collected Automatically
- Usage data: Pages visited, games played, session duration, and in-platform actions.
- Device information: Device type, operating system, browser version, and screen resolution.
- Location data: IP address and general geographic location for regional verification and security purposes.
- Cookies and tracking technologies: Session data, user preferences, and platform usage analytics.
gbk76 does not collect sensitive information such as biometric data, medical information, or your religious and political beliefs.
3. How We Use Your Information
All information collected by gbk76 is used solely for legitimate purposes related to platform operations. Below is a summary of how we use your data:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management | Name, email, phone number | Contract performance |
| Transaction processing | Financial information, KYC | Contract performance |
| Fraud prevention | IP address, device data, usage patterns | Legitimate interest |
| Legal compliance | KYC documents, transaction records | Legal obligation |
| Platform improvement | Analytics data, feedback | Legitimate interest |
| Service communications | Email, phone number | Contract performance |
4. Data Sharing and Disclosure
Gbk76 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, there are certain situations where we need to share your information with trusted parties:
4.1 Third-Party Service Providers
We share the necessary data with payment service providers (such as FPX, DuitNow, and e-wallet processors) to facilitate smooth deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
4.2 Legal Requirements
Gbk76 may be required to disclose user information to relevant authorities when mandated by law, court order, or official investigation. In such situations, we will notify you of the disclosure unless prohibited by law from doing so.
4.3 Platform Protection
In cases of suspected fraud, money laundering, or platform security threats, gbk76 reserves the right to share relevant information with law enforcement agencies or the appropriate regulatory authorities.
Reminder: gbk76 will never ask for your account password or PIN via email, SMS, or live chat. Never disclose this information to anyone.
5. Cookies and Tracking Technologies
Gbk76 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
5.1 Types of Cookies We Use
- Session cookies: Used to maintain your login status during an active session. This cookie will be deleted when you close your browser.
- Functional cookies: Saves your preferences such as language, display settings, and game preferences for a seamless experience.
- Analytics cookies: Helps us understand how users interact with the platform for continuous improvement purposes.
- Security cookies: Used to detect suspicious activity and prevent unauthorised access to your account.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the gbk76 platform.
6. Data Security
We take your data security very seriously. gbk76 implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse:
- 256-bit SSL encryption for all data transmissions between the platform and users.
- Servers protected by multi-layered firewalls and intrusion detection systems.
- Role-based access control — only authorised staff may access user data.
- Regular security audits and independent penetration testing.
- Passwords are encrypted using a robust hashing algorithm — even we cannot read your password.
- 24/7 system monitoring to detect and respond to any security threats.
While we work hard to protect your data, no security system in the world is perfect. In the event of a data breach affecting your information, gbk76 will notify you within a reasonable timeframe and take appropriate remedial action.
7. Your Rights as a User
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and gbk76's policies, you have the following rights regarding your personal data:
Right to Access DataYou may request a copy of the personal information we hold about you at any time.
Right to RectificationIf your information is inaccurate or outdated, you may request a correction via your account settings or by contacting customer support.
Right to ErasureYou may request deletion of your personal data, subject to legal obligations that require us to retain certain records.
Right to Object to ProcessingYou may object to the processing of your data for specific purposes such as marketing communications.
Right to Data PortabilityYou may request that your data be delivered to you in a machine-readable format for transfer to another platform.
To exercise any of the rights above, please contact the gbk76 support team via in-app live chat or email at [email protected]. We will process your request within 14 business days.
8. Data Retention Period
Gbk76 retains your personal information for as long as your account is active or as long as necessary to provide services to you. When an account is closed, we will retain certain data for periods required by law:
- Financial transaction records: Retained for 7 years as required by anti-money laundering laws.
- KYC documents: Retained for 5 years after account closure.
- Customer support communication logs: Retained for 2 years.
- Analytics data and system logs: Retained for 1 year before being deleted or anonymised.
Once the retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to you.
9. Child Protection
The gbk76 platform is unsuitable for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe someone under the age of 18 has registered an account on gbk76, please contact us immediately so we can take appropriate action.
Gbk76 has an age verification system during the registration and KYC process to ensure only eligible users can access our platform.
10. Changes to the Privacy Policy
Gbk76 reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to you via your registered email or in-app notification at least 14 days before the changes take effect.
We encourage you to review this page periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this document will always reflect the latest version of our Privacy Policy.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the gbk76 Data Protection Officer at:
- Email: [email protected]
- Live Chat: Available on the gbk76 app, 24 hours a day, 7 days a week
- Response time: Within 3 business days for general inquiries; 14 business days for user rights requests
We take every privacy-related complaint seriously and will thoroughly investigate each case before providing an appropriate response.